FAQ

The process of booking films for your ReelAbilities programs is as simple as 1,2,3:

1. Select the films and preferred formats you would like to book & complete checkout.
2. The filmmaker / rights owner is notified of your request.
3. After 5 days, if the rights owner did not object the booking request, you will receive an email with the links to download the film files as requested.

Only official ReelAbilities Affiliate Festivals and approved organizations presenting A Taste of ReelAbilities programs can create an account. If you are a ReelAbilities partner and have yet to receive your account information, please contact us at [email protected].

• DCP stands for Digital Cinema Projection. This is the highest quality film format, which also comes with the benefit of having the capability to play the audio description as a separate track and through a separate output. It is typically available only in traditional movie theaters.
• ProRes is a high-quality video codec developed by Apple Inc. ProRes is natively supported on Apple devices, but it can also be played on other platforms with the appropriate software. Some media players, like QuickTime, VLC and others with the appropriate codecs installed, can play ProRes files.  The audio description is provided as a seperate audio file which should be played simultaniously with the main film file (requires accurate manual syncing).
• MP4 is one of the most popular and widely supported video formats in use today due to its versatility and efficiency. It is mostly recommended for streaming, but can be used for in-person projection. The audio description is provided as a seperate audio file which should be played simultaniously with the main film file (requires accurate manual syncing).

To receive an Aspera DCPs as a full package rather than multiple files, please contact us at [email protected] to receive an Aspera Connect link. An additional charge of $0.50 per GB will be applied.

Please select one of the Open Selection options according to the desired film's runtime, and insert the title of the film in the open field section, along with the requested screening time and location.

You will receive an email with links to download the film(s) file(s) 5 days after you submit your request.

Please contact us to receive a code which will allow you to complete the purchase on the Marketplace, while sending a payment by check or bank transfer.

Yes, all screening requests by affiliate festivals hosts can be made through this marketplace. Please note that some of the films have a different rate/cost for non-festival screenings. Please contact us should you have any doubts.

All marketing assets are still available on the shared drive.

If you have no objection to the request and would like to proceed with the screening, then do nothing! Within 5 days, the request will be automatically confirmed and you will receive the payment notification.

If you have any concerns or wish to reject the screening request, please contact us as soon as possible, and no later than 4 days after receiving the notification.